vulnerable customer Policy

Introduction

SUPPORTING VUNERABLE CUSTOMERS

At Aconite Interiors, we’re committed to treating every customer with care, respect, and understanding. We recognise that some people may face personal circumstances - such as illness, financial difficulties, bereavement, or language barriers - that can make them more vulnerable when accessing our services.

We aim to make every interaction as clear, supportive, and inclusive as possible.

How We Support Vulnerable Customers:

  • Clear communication – We use plain language and are happy to explain things in different ways to suit individual needs.

  • Flexible options – Information can be provided in writing, in person, or digitally - whatever works best for you.

  • Extra support – If needed, we welcome the involvement of a trusted friend or family member in consultations.

  • Confidentiality – If you choose to share something personal with us, it will be handled with care and kept private.

  • Trained team – Our staff are trained to identify signs of vulnerability and provide thoughtful, sensitive support at every step.

If you feel you may need additional help when working with us, please don’t hesitate to let us know. We’re here to listen and to tailor our service to meet your needs.

Updates to This Policy

We may update our Vulnerable Customers Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Please check this page periodically for updates.

Contact Us

If you have any questions please contact us at:

Aconite Interiors
enquiries@aconiteinteriors.com
01200 871536
Aconite Interiors, Hawthorne Business Park, Unit 11 Lincoln Way, Clitheroe BB7 1QD

Thank you for visiting Aconite Interiors!

Last Updated: 17th March 2026